FitProW Cancellation and Refund Policy

At FITPROW, we're committed to ensuring our customers are completely satisfied with their purchases. If you're not happy with your order, we offer hassle-free refunds, returns, and exchanges.

Exchanges

Need a different size, color, or product? No problem! We offer exchanges for unused products in their original condition, with all original packaging, warranty cards, and tags intact, within 10 days of delivery.

For replacements/exchange, either of the following conditions applies:

1. If a product requested for an exchange is out of stock for more than 24 hours, a refund will be issued according to our refund policy.
2. Exchange is applicable only on the same product.
3. A product received in a damaged condition or a missing component is returnable within 10 days of delivery.

Initiating a Refund, Return, or Exchange

To initiate a refund, return, or exchange, simply visit [fitpow.com] and enter your Order Number and Phone Number/Email used to place the order. Contact our customer experience team at [fitprow24@gmail.com] or [8825010105] for assistance.

Refunds

Receive full refunds for any damaged or defective products purchased on our website within 10 days. We offer full refunds for unused products in their original condition, with all original packaging and tags intact, within 10 days of delivery.

Refunds will be processed to the account details provided on the refund form within 3 to 5 Business Days. In case the customer expects an instant refund, FITPROW can issue a gift card equal to the order amount, which can only be redeemed on our website.

Returns

If you'd like to return a product, we accept returns only for unused products, in their original condition, with all original packaging, warranty cards, and tags intact, within 10 days of delivery.

Returns are not applicable to all products and categories. Products received in a damaged condition are refunded after being thoroughly inspected by the Customer Experience team.

For orders that received bulk discounts, the credited amount will be adjusted appropriately for a refund.

Cancellation

You have the option to cancel your order within 24 hours of placing the order.

Terms & Conditions

Please note that we cannot process refunds, returns, or exchanges for the following circumstances:

1. Products damaged due to misuse or overuse.
2. Products returned without their original packaging, including the MRP/labels, serial number, or any accompanying accessories.
3. Products not covered under the manufacturer's or seller's warranty.
4. Products that have been used or altered in any way.
5. Free products provided by the brand.
6. Requests for refunds, returns, or exchanges initiated after 10 days of order delivery.

If you have any questions or concerns regarding our policy, please don't hesitate to reach out to us at [fitprow24@gmail.com] or [8825010105].